Unit 4 Calliandra Place, Montana Park
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Return & Refund Policy

Last updated April 01, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
  • No return / exchange without original invoice.
  • No return / exchange on electrical products.
  • No return / exchange if product has been used.
  • No return / exchange on cut pipe / rope / cable.
  • No return / exchange if original packaging has been damaged.
  • There will be a handling charge of 10% on all returns / exchanges.

Water Depot reserves the right to decline returns / exchanges.

  • Warranties are kept by the manufacturer of the product, Water Depot can not warrant any product without the aprroval of the manufacturer.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
48 Calliandra Street, Unit 4 Calliandra Place Montana Park Pretoria
Attn: Returns
48 Calliandra Street, Unit 4 Calliandra Place Montana Park Pretoria
Pretoria, Gauteng 0182
South Africa
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
0870960965
orders@waterdepot.co.za
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Kameeldrift Address
Plot 413 Bergzicht Weg
Derdepoort
Kameeldrift Oos
Pretoria
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